Shipping Policy

UK delivery

• Evri Tracked — 3 to 7 working days — £4.99
• Royal Mail Tracked — 3 to 7 working days — £5.99

International delivery

• DHL Europe Standard — 6 to 12 working days — £10.99
• DHL Rest of World — 8 to 18 working days — £15.99

Exact rates and available services are confirmed at checkout based on your delivery address.

Processing time

Orders are usually picked and dispatched within 1 to 2 working days. Personalised items take a little longer, typically 3 to 5 working days, as each one is made to order.

Orders placed at weekends or on bank holidays are processed on the next working day. Delivery timescales begin from the date of dispatch, not the date of order.

Tracking

As soon as your order is dispatched you'll receive an email confirming it's on its way, including tracking details. If you haven't received this within three working days, check your spam folder and then get in touch.

If you're not in

If nobody's available when the courier calls, they'll leave a card with details of how to rearrange delivery or collect the parcel. Couriers usually attempt delivery up to three times before returning the parcel to us. If you're given a delivery slot that doesn't suit, you can reply to the courier's email or SMS to rearrange.

If a parcel comes back to us undelivered, we'll contact you. We can either resend it, with a further shipping charge, or refund the value of the goods less the original delivery cost.

Addresses we can't deliver to

We're unable to ship to PO Box, BFPO or hotel addresses. Please use a residential or workplace address.

Customs, duties and import taxes

Orders shipped outside the UK may be subject to import duties, taxes and customs charges applied by the destination country. These are not included in the price you pay us and are the responsibility of the recipient. Customs policies vary widely, so please check with your local customs office if you're unsure.

If a parcel is refused or abandoned because import charges weren't paid, we can't refund the delivery cost and may deduct any charges passed back to us from your refund.

Lost or delayed parcels

If your tracking hasn't updated for several days, or your parcel hasn't arrived within the expected window, email info@hugehoods.co.uk with your order number and we'll chase it with the courier. We ask that you allow the full delivery window to pass before reporting a parcel as lost.

Questions

Email info@hugehoods.co.uk, Monday to Friday, 9.00am to 5.00pm UK time.