Returns & Refunds

We want you to love your Huge Hood. If it isn't right, you can send it back.

The Hoodie Guarantee

You have 14 days from the day you receive your order to tell us you'd like to cancel it. Once you've told us, you then have a further 14 days to send the item back to us.

To start a return, email us at info@hugehoods.co.uk with your order number. We'll send you a returns form to include in your parcel.

Condition of returned items

Items must come back unworn and unwashed, in a resalable condition, with all original labels and tags still attached. You're welcome to try your hoodie or tee on to check the fit, in the same way you would in a shop. If an item comes back showing signs of wear beyond that, we may reduce your refund to reflect the loss in value.

What we refund

We'll refund the price you paid for the item, plus the cost of our standard delivery service on the original order. If you chose a faster or upgraded delivery option, we'll refund up to the value of our cheapest standard option.

The cost of returning the item to us is yours to cover, unless the item is faulty or we sent you the wrong thing.

Refunds are issued to the original payment method within 14 days of us receiving the item back, or within 14 days of you providing proof of postage, whichever comes first. In practice we aim to process refunds within 1 to 2 working days of the parcel arriving. Your bank may take a further 3 to 5 working days to show the money in your account.

Sending your return

Send returns to:

Huge Hoods Returns
Unit 1, 651 Melton Road
Leicester
LE4 8EB
United Kingdom

The parcel is your responsibility until it reaches us, so we strongly recommend using a tracked service and keeping your proof of postage. Please include your order number and your returns form in the parcel.

Exchanges

All exchanges are subject to stock availability. If you want to be certain of getting the size or design you want, the quickest route is to place a new order and return the original item for a refund.

Where an exchange is possible, we'll post the replacement to you free of charge within UK Mainland.

Personalised items

Personalised and made-to-order items are excluded from the 14-day cancellation right, as they are made specifically for you. This doesn't affect your rights if a personalised item arrives faulty, damaged, or is not what you ordered.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us at info@hugehoods.co.uk as soon as you can and we'll sort it out. Under the Consumer Rights Act 2015 you have 30 days from receipt to reject a faulty item for a full refund. After 30 days we may offer a repair or replacement first.

Where an item is faulty, we cover the cost of returning it to us.

Please note that damage caused by normal wear and tear, or by not following the care instructions, isn't classed as a fault.

International returns

The same 14-day cancellation window applies. Your return doesn't need to physically reach us within 14 days, but it does need to be dispatched within 14 days of you telling us you're cancelling.

Please write clearly on the outside of the parcel, above our address, that the contents are returned goods. If you don't, any import duties charged to us will be deducted from your refund.

Questions

Email info@hugehoods.co.uk. Our customer care team is available Monday to Friday, 9.00am to 5.00pm (UK time), and we aim to reply within one working day.